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10+ Reasons Your Venmo Transaction Was Declined [SOLUTIONS]

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Reasons Your Venmo Transaction Was Declined

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I have been using Venmo for a while now and while I rarely run into issues nowadays…

I have plenty of friends who mysteriously run into trouble using it when they owe me money for a night out!

But I digress…

If you’re getting an alert that “there was an issue with your payment”, “transaction could not be completed”, or something else and you’re wondering why my Venmo isn’t working, we’ve got some causes and solutions for you!

If your Venmo transaction was declined– here are 10 reasons why and solutions to get you back sending money.

10 Reasons Why Your Venmo Transaction Was Declined

1. Your account is not verified

Your account is not verified

Venmo requires all users to verify their accounts to protect their privacy and security. If you have not verified your account yet, or if the verification is out of date, then this could be why your transaction was declined.

To avoid this, make sure you verify your account and keep it up to date.

Solution

The email address associated with your Venmo account will need to be verified for you to use the app. If this is not done, then a transaction made using that email address could be declined.

To avoid this, go into “Settings,” then “Profile” and fill in your verified email address.

2. Your account is limited

Venmo sometimes limits the amount of money that can be transferred per day or week from a user’s account. This is usually done to prevent fraudulent activity.

If you have recently reached your limit, then your transaction may have been declined.

Solution

If you have recently reached your limit on transfers, then your transaction may have been declined. To find out how much money you are allowed to transfer per day or week, go into “Settings,” then “Limits.”

There, you will be able to see the amount of money that is currently available for transfer.

3. Your account is too new

Your account is too new

If you have just created your Venmo account, it could be why your transaction was declined. To avoid this, wait until your account has been active for at least three days before trying to make a transaction.

Solution

Some merchants may require an account to be older than three days old to process transactions. If you have just made your Venmo account, then this could be why your transaction was declined.

To avoid this, wait until your account has been active for at least three days before trying to make a transaction.

4. Your bank information did not match

Your bank information did not match

If the merchant did not accept the payment from your account, or if you have recently changed the bank information associated with your Venmo account, then this could be why your transaction was declined.

To avoid this, double-check that the correct bank information is saved in “Settings,” under “Bank Info.”

Solution

Sometimes, merchants require payment to come from the same place it was sent from. This ensures that the transaction is legitimate. If your bank information does not match, then your transaction may be declined.

To avoid this, double-check that the correct bank account is saved in “Settings,” under “Bank Info.”

5. The email used to send or request money was invalid

If you are trying to send money to someone who has recently changed their email address, or you are trying to request money from someone who has recently changed their email address, then this could be why your transaction was declined.

To avoid this, make sure that the current email address is saved in the app.

Solution

Merchants may require an email used to send or request money to match exactly with the email saved in the app. If it does not, then your transaction could be declined.

To avoid this, make sure that the current email address is saved in the app under “Settings,” under “Email Addresses.”

Insufficient funds

Other possible reasons your Venmo transaction was declined include

If you do not have enough money in your account to complete the transaction, then this could be why your Venmo transaction was declined.

To avoid this, make sure that you have enough money saved in your account before trying to make a payment.

Solution

When trying to make a payment, Venmo will check the funds available in the active account, as well as any connected bank accounts. If your balance is below the available funds, then your payment may be declined.

To avoid this, make sure that you have enough money saved in your account before trying to make a transaction.

Frozen account

If your account has been frozen by Venmo, then this could be why your transaction was declined.

To unfreeze your account, go into “Settings,” then “Profile” and follow the instructions under “Account Freeze.”

Solution

If you have violated Venmo’s User Agreement, then your account may be frozen by the company. When an account is frozen, no money can be transferred in or out of the account.

To unfreeze your account, go into “Settings,” then “Profile” and follow the instructions under “Account Freeze.”

Suspicious activity

Suspicious activity

If your transaction was declined because of suspicious activity, then this could be why your payment was not processed.

To avoid this, be cautious about who you are sending money to or requesting money from.

Solution

When making a payment or request, Venmo may screen all information for security purposes, including the receiver’s name and email address. If any of this information appears to be fraudulent, then the payment could be declined.

To avoid this, be cautious about who you are sending money to or requesting money from.

The merchant is not accepting Venmo

If the merchant you are trying to pay does not accept Venmo, then this could be why your transaction was declined. To find merchants that accept Venmo, go to “Settings” and click on “Merchants.”

Solution

Not all merchants accept payments through Venmo. If the merchant you are trying to pay does not accept Venmo, then your payment may be declined.

To find merchants that accept payments through Venmo, go to “Settings” and click on “Merchants.”

The receiver has not yet registered for Venmo

If the receiver you are trying to pay does not have a Venmo account, then your payment will be declined. To avoid this, make sure that both parties are enrolled in Venmo before making a payment.

Solution

To transfer money to someone who is not enrolled in Venmo, they must first create a Venmo account. If the receiver you are trying to pay does not have an account, then your payment will be declined.

To avoid this, make sure that both parties are enrolled in Venmo before making a payment.

How To Use Venmo

In Summary

Venmo is an app that allows users to instantly send or receive money from their bank account or debit card. The app is free for iOS, Android, Windows Phone, Blackberry, and web users.

It also has an easy-to-use interface that makes the experience enjoyable. Some may not be aware of this but Venmo actually has a social feed where you can see what your friends are up to on the app!

Venmo is a popular app used for transferring money between friends and family. However, sometimes transactions are declined for unknown reasons.

The above are some of the possible reasons your Venmo transaction was declined.

If none of these reasons apply to your declined payment, then the most likely cause is that Venmo’s security protocols are in place.

To avoid declines in the future, make sure both parties are enrolled in Venmo and make transactions only with people you know and trust.

Many people run into these issues when transferring money from Venmo to Cash App– read our guide.

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